Senior Network Engineer （IT・通信業界・ネットワーク技術者 職歴16年）
Motivated and dynamic information technology professional with extensive experience in network engineering, system administration, documentation and consultation. Maintains high standards and quality of work in challenging and fast-paced environments. Equally adept providing leadership or working with a team to achieve secure, scalable, and supportable results.
Windows and Messaging Administration｜Domain Migration｜Messaging and Active Directory Design｜ Network Troubleshooting｜On-line Technical Support | Technical Training | Staff Administration
August 2004– December 2009 (5 years 5 months)
■ Architect and troubleshoot enterprise network solution software and firewalls
■ Mentored and counseled constructively other support engineers. Delivered DNS training to 100+
support engineers
■ Trained 160 networking engineers through new product launch. Developed system documentation
and Knowledge-Base articles
■ Managed and administrated and drove results with 50+ outsource support engineers
Concentration in the support of TCP/IP and remote access related issues over LAN, WAN, VPN and
remote access links including firewall and router configuration
■ Resolved connectivity issues involving WINS, DHCP, DNS, VPN, Proxy, and ISA. Recruited and
performed technical interviews and made hiring decisions
June 2002 – July 2004 (2 years 1 month)
■ Managed and maintained NT, 2000 and UNIX secured LAN which provides worldwide intelligence
support for all branches
■ Resolved network connectivity issues, troubleshoot workstations and server issues in a mixed
environment. Advised and consulted on-site and with other sites software configuration
■ Trained 50+ support engineers in the operation of intra-network and NT Server, including installation,
connectivity and administration duties
February 1996 – June 2002 (6 year 3 months)
■ Provided support to end-users on-site by remote services, telephone, and by email
■ Developed and implemented operational documents and manuals for setting up and maintaining
servers/networks, remote access, security auditing, and maintaining existing networks and operations,
including Windows Server 2000, Terminal Servers, and Windows Clustered Servers
April 1994 – January 1996 (1 year 9 months)
■ Served as front-line Tier 1 and Tier 2 phone-based technical support for the West Coast’s largest ISP,
resolving a variety of issues from basic setup to advanced troubleshooting with Windows/MacOS/Linux
clients
■ Gained deep understanding of advanced DSL and corporate network and technology
West Tokyo Institute of Technology, BA Network Engineering, March 1994
Copyright 2010 SoftCollege.com. All rights reserved. The information contained in this document may not be published, broadcast or otherwise distributed without prior written authority.
